Terms And Conditions

1. Website Operator and Acceptance

Collabez FZE LLC operates https://tuitionhighway.com under the Tuition Highway brand. By using our website or purchasing our tutoring services, you agree to these Terms & Conditions, subject to applicable law. Our country of domicile is the United Arab Emirates (UAE).

2. Tutoring Services and Free Demo

Tuition Highway provides online individual and group tutoring, subject to tutor availability, agreed schedules and the details of each course or package. We may offer a free demonstration lesson at our discretion. Booking a free demo does not oblige parents or guardians to purchase paid lessons. We do not guarantee specific marks, grades or examination results.

3. Parent Accounts and Minors

Users under 18 must not independently register as paying customers or make purchases through the Site. Parents or legal guardians must authorize and supervise minors' use of our services. Customers are responsible for providing accurate account information and maintaining the confidentiality of their account credentials.

4. Pricing and Payment

Prices, lesson details, currencies and package terms will be disclosed before purchase or service confirmation. We may offer prepaid packages and separately agreed postpaid tutoring arrangements. For postpaid services, completed lessons must be paid for according to the agreed invoice and payment schedule.

Visa and MasterCard debit and credit cards in AED are accepted for payment. The price and currency displayed at checkout will match those shown on the transaction receipt. The amount charged may appear in the cardholder's card currency, subject to any applicable currency conversion charges imposed by the card issuer.

5. Payment Confirmation Policy

Following a successful online payment, we aim to send a payment confirmation to the customer's registered email address within 24 hours of receiving payment. Customers should check their spam or junk folders and contact [email protected] if the confirmation does not arrive.

6. Lesson Scheduling and Attendance

Lessons take place at mutually agreed times. Customers are responsible for ensuring a suitable internet connection and attending lessons promptly. Rescheduling requests should be submitted at least 24 hours before the scheduled lesson and are subject to tutor availability.

7. Cancellation Policy

Customers may request lesson cancellation or rescheduling by contacting Tuition Highway at least 24 hours in advance. Where sufficient notice is provided, we will seek to arrange a suitable alternative time, subject to tutor availability.

Missed lessons or late cancellations may be treated as delivered only where this condition was disclosed and agreed before booking, subject to mandatory consumer rights. Cancelling a prepaid package does not automatically entitle the customer to a refund. Package cancellation requests will be assessed based on the agreed services, lessons already delivered, unused lessons, the reason for cancellation and applicable law.

If we cancel a lesson, we will offer rescheduling or a suitable replacement tutor. If we cannot provide the agreed service, an appropriate refund may be due, subject to the circumstances and applicable law.

8. Refund Policy

Completed tutoring lessons are generally non-refundable, except in cases of eligible service failure or where required by applicable law. Unused prepaid lessons are not automatically eligible for a refund.

Refund requests may be considered for duplicate or incorrect charges, services we cannot provide, or material service failures that cannot reasonably be resolved through rescheduling or tutor replacement. Customers should email [email protected] and include their account name, payment date, transaction reference and reason for the request.

We may request reasonable information to verify eligibility but will not impose unnecessary barriers to valid requests. Approved refunds will be returned through the original payment method and processed within 10 to 45 days, depending on the issuing bank and its processing procedures.

Where permitted, partial refunds may account for lessons already delivered and agreed lawful charges. Nothing in this policy limits any mandatory consumer rights.

9. Tutor Changes and Service Interruptions

We may replace a tutor or adjust a lesson time when reasonably necessary. If we cannot provide the agreed service, we will offer a suitable alternative or a refund where required by applicable law.

10. Restricted Transactions

We will not trade with or provide services to countries or parties subject to applicable sanctions where such transactions are prohibited. We may decline or restrict transactions where necessary to comply with applicable legal requirements, sanctions or payment-provider restrictions.

11. Transaction Records and User Responsibilities

Cardholders should retain copies of transaction records and the Site's policies and rules. Customers must provide accurate information, maintain the confidentiality of their accounts and use the Site and tutoring services lawfully.

12. Privacy and Policy Updates

Our collection and use of personal information are explained in our Privacy Policy. We may update these Terms & Conditions from time to time. Updated terms take effect upon publication, subject to applicable law and existing contractual rights.

13. Governing Law

These Terms & Conditions and any purchase, dispute or claim arising out of or in connection with the Site or our services shall be governed by and construed in accordance with the laws of the United Arab Emirates, subject to any mandatory applicable legal requirements.

14. Contact

For questions about these Terms & Conditions, cancellations, payments or refunds, please contact us using the details below.

Tuition Highway
Operated by Collabez FZE LLC
United Arab Emirates
Registered Office Address: 606, Latifa Towers, Sheikh Zayed Road, Dubai, UAE
Website: https://tuitionhighway.com
Email: [email protected]
Phone: +971 56 351 1722